Clear terms before a project starts.

Agreement to these terms

These Terms of Use (“Terms”) are a legally binding agreement between you and Productive Labs (“Productive Labs,” “we,” “us,” or “our”). They govern access to productivelabs.ai and its intake, demonstrations, content, optional email notes, and text-message program (together, the “Site”).

By accessing the Site, submitting a request, or checking a consent box, you agree to these Terms and the Privacy Policy. If you use the Site for a company, you represent that you have authority to bind that company. If you do not agree, do not use the Site.

These Terms do not replace an NDA, proposal, statement of work, data processing agreement, or other signed project document. If a signed agreement conflicts with these Terms for a client engagement, the signed agreement controls that engagement.

Eligibility and account-less access

The Site is intended for adults 18 years or older acting in a business capacity. You may not use the Site if you are barred under U.S. law or these Terms.

Public pages do not create a user account. A durable intake receipt is a capability to view status and request deletion of that submission. It is not a service subscription, professional-advice relationship, or guarantee of engagement.

Nature of the Site

The Site explains Productive Labs’ services and provides a way to explore a potential engagement. It is not a client operating system, marketplace, consumer product, or an offer that can be accepted without a written agreement.

Nothing on the Site is legal, tax, accounting, investment, medical, insurance, credit, employment, or other professional advice. Case narratives, system models, and field notes describe patterns and implementation evidence. They are not a promise that every feature is live for every client or that another business will achieve the same result.

Operating Underwrite and fit-call requests

The Underwrite helps organize a prospect’s description of an operation. Its questions and AI-assisted guidance may be incomplete, incorrect, or unsuited to your facts. They do not promise that Productive Labs will accept an engagement or that a particular architecture, schedule, price, or outcome is appropriate.

Commercial recommendations follow authorized human review. A project begins only when both parties sign the applicable proposal, statement of work, or other engagement agreement. Productive Labs may decline, delay, or end evaluation of a request at any time, including where information is incomplete, high-risk, or outside our eligibility rules.

Your submissions

You remain responsible for the accuracy of information you provide and for having permission to provide it. You represent that submissions will not infringe others’ rights, violate confidentiality, or include credentials, payment data, protected health information, government identifiers, or a third party’s confidential information unless Productive Labs has expressly agreed on a secure method and purpose.

You grant Productive Labs a limited, worldwide, royalty-free license to host, copy, process, and use submitted information solely to operate the Site, respond to you, evaluate a potential engagement, keep required records, and as described in the Privacy Policy. You keep ownership of your underlying business information. Feedback about the Site may be used without restriction or attribution.

Acceptable use

You will not, and will not allow others to:

• misuse the Site, interfere with its operation, or degrade service for others;
• bypass access controls, rate limits, or security measures;
• probe, scan, or test vulnerabilities without prior written authorization;
• use scrapers, bots, or automated traffic except ordinary search indexing of public pages;
• submit unlawful, deceptive, defamatory, infringing, or harmful material;
• impersonate another person or misrepresent your authority;
• attempt to extract model prompts, secrets, or non-public founder records;
• use the Site to send unsolicited bulk messages or to harvest contact data;
• reverse engineer the Site except to the extent a law makes that prohibition unenforceable.

We may suspend access, refuse a submission, or preserve logs when we reasonably believe these Terms, law, or others’ rights are at risk.

Intellectual property

Productive Labs owns or licenses the Site design, writing, marks, software, models, demonstrations, and other published material. Except for the limited license to view the Site for legitimate evaluation, no license is granted. You may share links. You may not copy, frame, resell, train models on, or present Site material as your own, or use our marks in a way that implies endorsement or partnership.

“Productive Labs” and related marks are identifiers of our firm. Third-party names appear for identification only.

Email and text programs

Optional email notes and optional SMS are separate programs with their own consent. They are described in the email terms and SMS terms. Checking those boxes is never required to use this website or to request a fit call. The public messaging program page is the campaign description used for email-API and 10DLC review.

If you opt in to SMS, you authorize Productive Labs to send recurring informational and marketing messages to the number you provide using an automatic telephone dialing system or similar technology, to the extent applicable. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.

Third-party services

The Site depends on hosting, email, messaging, model, identity, and other providers. Their services are governed by their own terms. Productive Labs is not responsible for outages, filtering, model behavior, or policy changes of those providers, except to the extent a signed client agreement says otherwise for a project.

Electronic communications

You agree that checking a consent box, submitting a form, or continuing to use the Site after notice may constitute your electronic signature and electronic record of agreement, including prior express written consent for optional SMS where you check that box. Electronic notices to the email or number you provide satisfy any legal requirement that a communication be in writing.

You are responsible for keeping contact details current and for maintaining access to the inbox or handset you used. Delivery failure caused by a full mailbox, spam filter, carrier block, or reassigned number does not void a notice we sent in good faith.

Termination and suspension

Productive Labs may suspend or terminate access to the Site, refuse a submission, or end optional email or SMS at any time, with or without notice, including for suspected abuse, legal risk, or inactivity. You may stop using the Site at any time. Surviving sections include ownership, licenses you granted for records we must keep, disclaimers, limitation of liability, indemnification, dispute terms, and any other provision that by its nature should survive.

Termination does not require Productive Labs to return or destroy information that we must retain for security, legal, tax, carrier, or consent-audit reasons, as described in the Privacy Policy.

Availability and changes

Productive Labs may change, suspend, correct, or discontinue the Site, intake, or messaging programs. We may update these Terms by posting a new effective date. Continued use after the effective date is acceptance of the updated Terms to the extent permitted by law. If you do not agree, stop using the Site and, if applicable, reply STOP and unsubscribe.

Disclaimers

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUCTIVE LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, timely, secure, or error-free; that AI guidance will be accurate or complete; that a carrier will deliver a message; or that use of the Site will produce any business result. Some jurisdictions do not allow certain disclaimers; in those places, the disclaimer applies to the fullest extent permitted.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUCTIVE LABS AND ITS PRINCIPALS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNTS YOU PAID PRODUCTIVE LABS FOR THE SITE FEATURE THAT GAVE RISE TO THE CLAIM DURING THE TWELVE MONTHS BEFORE THE CLAIM. Website evaluation is typically unpaid; the US $100 cap then applies. A signed engagement agreement may set a different cap for that engagement only.

These limits are an essential basis of the bargain and apply to contract, tort, negligence, strict liability, and any other theory, except liability that cannot be limited for fraud, willful misconduct, or death or personal injury caused by negligence where such a limit is prohibited.

Indemnification

You will defend, indemnify, and hold harmless Productive Labs and its principals, employees, and contractors from claims, damages, losses, and reasonable expenses (including attorneys’ fees) arising out of your submissions, your misuse of the Site, your violation of these Terms or law, or your infringement of another person’s rights, except to the extent caused by our willful misconduct.

Copyright complaints

If you believe material on the Site infringes your copyright, send a notice to hello@productivelabs.ai with the subject “Copyright.” Include your contact details, the work claimed to be infringed, the material’s location, a statement of good-faith belief, a statement under penalty of perjury that the notice is accurate and that you are authorized to act, and your physical or electronic signature. We may remove material and, where appropriate, terminate repeat infringers.

Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, you agree to email hello@productivelabs.ai with a short description of the dispute and to wait thirty days for a good-faith response. If unresolved, exclusive venue lies in the state or federal courts located in Florida, and you consent to personal jurisdiction there, except that Productive Labs may seek injunctive relief in any court for misuse of the Site, intellectual property, or confidential information.

You may bring claims only in your individual capacity, not as a plaintiff or class member in a class, collective, or representative proceeding, to the extent permitted by law. TO THE EXTENT PERMITTED BY LAW, YOU AND PRODUCTIVE LABS WAIVE ANY RIGHT TO A JURY TRIAL. A claim must be filed within one year after it accrued, unless a longer period is required by a law that cannot be waived.

Export and sanctions

You may not use the Site if you are located in an embargoed jurisdiction or are on a U.S. government restricted-party list. You will not use the Site to violate export or sanctions laws.

Miscellaneous

These Terms, the Privacy Policy, SMS terms, and email terms are the entire agreement for use of the Site. If a provision is unenforceable, the remainder stays in effect and the provision will be modified to the minimum extent needed to make it valid. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or transfer of the Site. There are no third-party beneficiaries except as stated for indemnified persons.

Notices to Productive Labs must be sent to hello@productivelabs.ai. Notices to you may be posted on the Site or sent to an email or number you provided.

Force majeure: Productive Labs is not liable for delay or failure caused by events beyond reasonable control, including carrier filtering, model-provider outages, infrastructure failure, labor dispute, or legal change.

These Terms do not create a partnership, joint venture, employment, or agency relationship. Headings are for convenience only. “Including” means “including without limitation.” If we provide a translation, the English version controls. Reservation of rights: except for the limited license to use the Site, Productive Labs reserves all rights in the Site and its materials.

Contact

Questions about these Terms: hello@productivelabs.ai. Related documents: Privacy Policy, SMS terms, email terms, and messaging program.